Help Center

How can we help you?

Answers to the most common questions about learning, teaching and training teams on GenAlpha.

Learning on GenAlpha

Courses, lessons, assignments and certificates

Payments & refunds

Payment methods, access after payment, refunds and AI credits

Your account

Sign-in, passwords, language and privacy

For trainers

Creating, publishing and selling courses

For organizations

Training your employees and partners

Learning on GenAlpha

Payments & refunds

Your account

For trainers

For organizations

Still need help?

Ask the AI assistant any question about using GenAlpha, in your language, or contact our team.

Signed in? Open a support ticket or start a live chat from the Support page of your dashboard: you keep a history of every reply.

How can we help you?

Learning on GenAlpha

Payments & refunds

Your account

For trainers

For organizations

Learning on GenAlpha

How do I enroll in a course?

How do I get my certificate?

How can someone check that my certificate is real?

Where do I submit assignments and projects?

How do I join a live session?

Can I learn on my phone or without internet?

Payments & refunds

Which payment methods can I use?

I paid but the course is still locked. What should I do?

How do I ask for a refund?

Is there a subscription?

What are AI credits?

Your account

I forgot my password.

I did not receive my verification code.

How do I change the language?

Can I be a learner and a trainer with one account?

How do I download my data or delete my account?

For trainers

How do I become a trainer?

How do I create a course?

Why can’t I publish my course?

How do trainers get paid?

Is there a separate agreement for trainers?

For organizations

How do we open an organization account?

How do I assign courses to my employees?

How do we buy courses for our team?

Still need help?